Getting Started

Getting started with Rise

How to verify my identity?
Make sure you have a valid identity document at hand. The identification process occurs via your camera. Don’t forget to give the app access. You me...
Tue, 8 Feb, 2022 at 11:51 AM
Which ID documents are accepted for account verification?
For the verification of your identity, you can use following documents:   ID-card Passport Residence permit/visa Make sure your document is valid,...
Thu, 8 Sep, 2022 at 3:26 PM
Why is a birthplace asked?
The birthplace is asked for security reasons and relates to the process of identification. When identifying, the birthplace as given by you will be matched...
Tue, 8 Feb, 2022 at 11:53 AM
How do I add another child?
You can easily add another child. We'll explain step by step how to get this done. Go to your personal page by clicking on your profile picture in ...
Mon, 29 Aug, 2022 at 4:38 PM
How do I activate my teen's RISE card?
The card can only be activated from your child’s app.  Your child needs to go to the card page, click on “activate the card” and enter the 4 last digits...
Tue, 10 May, 2022 at 2:24 PM
How to get the PIN code of the RISE Card?
In the past, the PIN code of a card was sent by mail. At RISE, it's our app that generates the PIN code. Make sure that your teen activates the card...
Mon, 29 Aug, 2022 at 4:42 PM
My teen did not receive their card!
No need to worry, the card is probably still on its way.  You will receive the RISE card between 5 and 7 business days after subscribing.
Tue, 10 May, 2022 at 2:27 PM
How do I change my passcode?
If you want to change your passcode, all you need to do is log out and log back in. When logging in, select “child” on the bottom of the home page and click...
Mon, 29 Aug, 2022 at 2:04 PM