First, don't panic.


We advise you to "freeze the card" so you have time to look for it. 


  1. If applicable: Select the child whose card you would like to Freeze. 
  2. Scroll to Manage.
  3. Click on Card
  4. Activate Freeze card.


If later on you find the card, you can undo the "freeze" by clicking on Freeze card again.


If the card is really lost or even stolen, you can report it. 


  1. If applicable: Select the child whose card you would like to report lost/stolen. 
  2. Scroll to Manage.
  3. Click on Card
  4. Select Report lost or stolen.


Attention! Reporting the card as lost or stolen will deactivate it. You won't be able to re-activate the card if you find it.


To order a new card, contact our support team through the chat. Keep in mind that an €8 fee will be charged.