Getting Started

Getting started with Rise

How to verify my identity?
Make sure you have a valid identity document at hand. The identification process occurs via your camera. Don’t forget to give the app access. You me...
Tue, 8 Feb, 2022 at 11:51 AM
Which ID documents are accepted for account verification?
For the verification of your identity, you can use following documents: ID-card, passport or residence permit/visa.
Tue, 8 Feb, 2022 at 11:53 AM
Why is a birthplace asked?
The birthplace is asked for security reasons and relates to the process of identification. When identifying, the birthplace as given by you will be matched...
Tue, 8 Feb, 2022 at 11:53 AM
How do I add another child?
To add another child, go to your personal page on the bottom left. Scroll down to “my family” and add a child by using “+”. You can also add a child via...
Thu, 10 Feb, 2022 at 10:17 AM
How do I activate my teen's RISE card?
The card can only be activated from your child’s app.  Your child needs to go to the card page, click on “activate the card” and enter the 4 last digits...
Tue, 10 May, 2022 at 2:24 PM
How to get the PIN code of the RISE Card?
In the past, the PIN code of a card was sent by mail. At RISE, it's our app that generates the PIN code. Make sure that your teen activates the car...
Tue, 10 May, 2022 at 2:25 PM
My teen did not receive their card!
No need to worry, the card is probably still on its way.  You will receive the RISE card between 5 and 7 business days after subscribing.
Tue, 10 May, 2022 at 2:27 PM
How do I change my passcode?
If you want to change your passcode, all you need to do is log out and log back in. When logging in, select “child” on the top of the home page and click on...
Wed, 11 May, 2022 at 1:47 PM