First, you need to make sure that your account has been verified. You can take the necessary actions in your app to verify your identity.

If your identity is verified, there are other reasons that could explain this. Here are a few:

  • Your parent wallet isn't recharged. You can do this like so.
  • You tried to give too much money at once.
  • You did too many recharges in the past few days, so the transfer has been detected by our anti-fraud system.

Aren't the reasons above reasons applicable? There remains the possibility that your bank blocked the recharge. We advise you to contact your bank to verify.

In the case that none of these causes apply to your situation, don’t hesitate to contact our Support Team.