Rise for Parents
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Check ticket status
How to verify my identity?
Which ID documents are accepted for account verification?
Why is a birthplace asked?
How do I add another child?
How do I activate my teen's RISE card?
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Security & Legal
Why is the IBAN French?
Is my teen's money protected?
Do I have to declare my account to the fisc and how?
Subscription & Costs
What is the minimum teen age?
How much does it cost?
I have several teenagers, what do I pay?
Can I suspend the subscription?
Am I free to unsubscribe whenever I want?
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How can someone else transfer money to my child?
My teenager forgot the PIN code, what should I do?
How can my teen change the card PIN code?
My teen lost / had his card stolen!
The contactless payment doesn't work!
How do I automate pocket money?
How do I instantly transfer money to my teen?
How do I add or modify a payment method?
I can't transfer money to my teen!
How do the saving goals work?
Tips & tricks on the whys and hows of financial education
Help Desk Software
by Freshdesk Support Desk