RISE for Parents

Getting Started 8

• How to verify my identity?
• Which ID documents are accepted for account verification?
• Why is a birthplace asked?
• How do I add another child?
• How do I activate my teen's RISE card?

View all 8

Security & Legal 3

• Why is the IBAN French?
• Is my teen's money protected?
• Do I have to declare my account to the fisc and how?

Subscription & Costs 5

• What is the minimum teen age?
• How much does it cost?
• I have several teenagers, what do I pay?
• Can I suspend the subscription?
• Can I change the time period of my subscription?

RISE Card 5

• How can someone else transfer money to my child?
• My teenager forgot the PIN code, what should I do?
• How can my teen change the card PIN code?
• My teen lost / had his card stolen!
• The contactless payment doesn't work!

Teen app 1

• How do the saving goals work?

Parent App 6

• How to add money to my parent wallet?
• How do I instantly transfer money to my teen?
• How do I automate pocket money?
• I can't transfer money to my teen!
• How to retrieve money from my parent account?

View all 6